HSBC to perform system upgrade; warns customers to use ATM beforehand


Are you an HSBC customer? Make sure you withdraw cash before this weekend. In an email to customers, the bank has alerted card holders that they will be unable to withdraw cash from auto teller machines (ATM) or use their bank cards for several hours on Thursday, Friday and Saturday as it upgrades its computer network.

Maintenance work is scheduled to take place from 10pm UAE time this Thursday, March 5, until 10am on Friday, March 6. Then again from 9pm the same day, until 8am on Saturday, March 7.

“Many of our banking services, specifically personal and commercial credit and debit card services, and ATM services, including cash withdrawal and cash deposit, will be unavailable for short durations during this period,” HSBC said.

This upgrade will also affect neighbouring countries, including Oman. Contact your branch for more information.

Meanwhile, internet banking and mobile phone banking services will not be disrupted.

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