Bank Accounts

UAE banks warn customers of two new types of scam


Details of new types of phishing attack and SIM card fraud revealed by two leading UAE banks.

Major UAE banks have warned customers to beware of two new types of banking scam.

Emirates NBD is telling customers to be on the lookout for e-mails, purporting to be from the bank, with the subject line ‘VAT Refund Notification’.

The bank says this is a phishing e-mail and you should not click on any of its links or attachments. Emirates NBD says it would not contact customers asking for details such as account numbers, online and mobile banking credentials, and any card details such as PINs or three digit numbers.

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First Arab Bank, meanwhile, is warning customers to be on the lookout for identify fraud using their SIM card. This scam involves miscreants applying for a new SIM to be registered to your mobile number.

They start by obtaining your personal data by contacting you or using online sources. Your personal information is used to fake documents in your name and fraudsters then convince your operator to deactivate your SIM and issue a new one connected to your phone number. A SIM connected to your number could give fraudsters access to your bank account to initiate financial transactions.

Customers are told to check with their mobile operator if their phone has stopped working for unusual reasons; to never respond to unsolicited calls, texts or emails asking for personal details; and to regularly check bank account transactions and report any disputes immediately to the bank.

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