How Do You Register Health Insurance Complaints In Dubai?

Health insurance Dubai

What happens if you need treatment in Dubai or the UAE, and you run into problems with your insurance provider?

According to the Dubai Health Authority (DHA), nearly 4.6 million people are covered with health insurance thanks to the emirate’s mandatory health cover law. That’s good news, but what happens if you need treatment and you run into problems with the insurance?

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Certainly, plenty of Dubai residents have run into issues where health insurance is concerned. Some find that the insurer is refusing to pay for some treatment that they need, while others face long approval waiting times for procedures.

Handily, there are a few things you can do to remedy these problems.

The first thing you should do is develop a thorough understanding of your health insurance policy. Work out which hospitals and clinics are included in the policy’s network; understand the types of treatment that are and aren’t covered; and calculate how much you have to pay under any co-pay agreements. You should also be well aware of your annual limits.

Once you’ve done that, you’ll have a much better idea of your rights when it comes to getting treatment.

If, however, you find that your insurer isn’t paying for or authorising treatment that you’re eligible for as per your policy, you can take things further.

SEE ALSO: Dubai health insurance prices are ‘world’s ninth highest’

The Dubai Health Authority has an online portal where consumers can lodge complaints. All you have to do is head to this website, or Google ‘ipromes’, and fill in the forms to register a complaint.

The DHA promises that, for the majority of complaints, a resolution will be found in one to two working days. In some extreme cases, you may need to wait four working days to find a resolution. Either way, it’s all reasonably quick.

According to the DHA, only a fraction of people make complaints about their insurance providers, suggesting that, on the whole, residents are getting the treatment they’re eligible for.

Still, if you’re running into problems, head over to the DHA complaint website to register your case.

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